policies

Matting policies

Matting Policy for Little hairy beasties

Objective: To ensure the safety, comfort, and well-being of dogs with matted coats during grooming sessions.

Policy:

Assessment: Upon arrival, each dog will be assessed for the severity of matting. This includes checking common areas prone to matting such as behind the ears, under the legs, and around the collar.
Communication: we will Inform the dog owner about the condition of their dog's coat and discuss the necessary steps to address the matting. Obtain consent for any procedures that may be required.
Preparation: We use detangling sprays or conditioners to help loosen mats before attempting to brush them out. Ensure the dog is calm and comfortable before starting the grooming process.

I Start with gentle brushing to remove loose hair and minor tangles.
For severe mats, I use specialized de-matting tools and techniques to carefully work through the mats without causing discomfort to the dog.
If mats are too severe to be brushed out, I will trim the affected areas for the dogs comfort, health and well-being, in line with the welfare act 2006. This can cause some side effects as severe matts can pull on the skin, causing irritation, uncover sores, hot spots and possible hematoma’s especially on the ears. There for I cannot take responsibility for any unforeseen side affects due to the condition of the matted coat
Bathe the dog using a mild shampoo to clean the coat and help loosen any remaining mats.
Thoroughly dry the coat to prevent damp hair from tangling further. I will offer a regular Schedule grooming sessions to prevent future matting.
Educate the dog owner on proper at-home grooming techniques and the importance of regular brushing. WE ensure the dog's safety and comfort throughout the grooming process.
Take breaks if the dog shows signs of stress or discomfort.
I will Keep records of the dog's grooming sessions, including the condition of the coat and any procedures performed and which includes photographic evidence. Note any recommendations for future grooming and care.

9. Matting fee

There will be a extra fee charged for matted coats between £10- £35 defendant on the size and weight of the dog or cat. owners are given a matted fee form to sign when joining the salon, a copy of the policy will be given on paper and /or emailed to clients during the joining process.

Flea fee if live fleas are found during the grooming process their will be a charge of £25 for flea shampoo and the extra time this will take to complete and the extra time of cleaning the working area after the groom. please check your dogs on a regular basis and inform me to rearrange an appointment while the dog is undergoing treatment.

Late Arrival and Cancellation Policy

Little hairy beasties

Introduction

At little hairy beasties, we value your custom and strive to provide the highest standard of service to all our clients and their beloved pets. To ensure a smooth and fair experience for everyone, we have established the following Late Arrival and Cancellation Policy. Please read and adhere to this policy when booking and attending appointments.

Late Arrival Policy

Grace Period: We understand that unforeseen circumstances may arise. Clients are allowed a grace period of 15 minutes from their scheduled appointment time. If you anticipate running late, please contact us as soon as possible.
Arrivals Beyond Grace Period: Arriving more than 15 minutes late may result in a shortened grooming session or the need to reschedule your appointment, subject to availability. In such cases, the full-service fee may still apply.
No Show: If a client fails to arrive without prior notice, 50% cost of the scheduled service will be charged, and future bookings may require a deposit.

Cancellation Policy

Notice Requirement: We kindly request at least 48 hours’ notice for any appointment cancellation or rescheduling. This allows us to offer the slot to another client and minimizes disruption to our schedule.
Late Cancellations: Cancellations made less than 24 hours before the appointment time will incur a cancellation fee of 50% of the scheduled service cost.
Repeated Cancellations: Clients who cancel or reschedule appointments repeatedly may be asked to pay a non-refundable deposit for future bookings.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact us by phone, email, or via our online booking system. If you are unable to reach us directly, please leave a voicemail or send a message with your details and appointment information.

Data Collection

Little hairy beasties

1. Types of Data we Collect

Client Personal Information: Name, address, contact number, and email address.
Dog Details: Name, breed, age, sex, weight, and distinguishing features.
Medical History: Vaccination records, allergies, medical conditions, and any past injuries.
Grooming Preferences: Preferred style, frequency of grooming, and any special requirements.
Emergency Contact Information: An alternative contact in case the primary owner is unreachable.
Service Records: Details of past appointments, services provided, and any notable observations.
Consent and Agreements: Signed consent forms, terms and conditions, and GDPR consent.

2. Methods of Data Collection

Paper Forms: Traditional client intake forms filled out at the first appointment.
Digital Forms: Online booking systems or digital intake forms via your website or email.
Management Software: Pet grooming business management software that stores client and pet data securely.
Verbal Communication: Collecting information over the phone or in person and documenting it promptly.

3. Data Protection and GDPR Compliance

As a business operating in the UK, we must comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Key considerations include:

Transparency: we will Inform clients how their data will be used, stored, and protected.
Consent: we will obtain explicit consent to store and use personal data, especially for marketing purposes.
Security: we will store both physical and digital records securely, with password protection and restricted access where appropriate.
Retention: we only keep data as long as necessary for business and legal purposes and safely dispose of it when no longer needed.
A client can access or up date their personal data when a request is made in writing.

Loyalty scheme is available to all clients that are on a 6/8 week schedule, with a discount on each third groom. however i do have the right to remove loyalty rights if appointment's are cancelled or i have not seen the dog for an extended period of time.